Sync Audio does not offer a Return Policy once the product is delivered and opened by the customer.

In case a product reflects a technical issue, one can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched.

If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing.

In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.

1. Damaged product arrived/Wrong product received/Accessories Missing

If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.

You can visit syncaudio.in/support or email us at sync.audiom@gmail.com. We will need your order ID and a few images of the product to process the replacement or initiate a refund.

Attention: If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order.

Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color or sound quality.

2. Water Seepage & Out of warranty charges

In case of water seepage or moisture intrusion found inside the smartwatch, the product will be considered out of warranty. Any damage resulting from exposure to liquids, humidity, or improper handling that leads to water ingress shall not be covered under the standard warranty terms. Customers are advised to ensure the smartwatch is used strictly in accordance with the product’s water-resistance guidelines.

Exclusion from Limited Warranty

The Limited Warranty does not cover any damage, malfunction, or failure resulting from exposure to liquids, moisture, humidity, or any form of fluid ingress. This exclusion applies irrespective of whether the exposure was accidental, incidental, negligent, environmental, or otherwise.

Determination of Liquid Damage

The Sync Audio Quality Check (QC) team shall inspect all returned products. If, upon inspection, any of the following conditions are identified, the warranty shall stand void with immediate effect:

• Presence of liquid seepage within internal components
• Water marks, moisture residue, oxidation, or corrosion
• Rust formation on mechanical or electronic parts
• Activation of Liquid Damage Indicators (LDI), where applicable
• Any other evidence reasonably indicating liquid ingress
• The determination made by the QC team shall be final and binding.

Water-Resistant Products

Products marketed as water-resistant are tested under controlled laboratory conditions and according to specified industry standards. Water resistance is not a permanent condition and may diminish over time due to wear and tear, impact, unauthorized repairs, improper usage, or environmental factors.

Liquid damage occurring outside the specified usage conditions or rated protection standards is expressly excluded from warranty coverage.

Paid Repair Services

In cases where liquid damage is confirmed, the customer may opt for a paid repair service, subject to:

• Technical feasibility of repair
• Availability of spare parts
• Advance payment of the charges communicated by the Sync Audio Customer Service Team
• Sync reserves the right to decline repair if the product is deemed beyond economical or technical repair.

Return Without Repair (Product Recall by Customer)

If the customer declines the paid repair option, the product may be returned in its existing condition subject to the following conditions:

• The customer must pay all applicable logistics, handling, and shipping charges (both forward and reverse)
• The customer shall be provided a period of fifteen (15) calendar days from the date of notification to make the required payment to recall the product.

If the customer fails to complete the payment within the stipulated fifteen (15) day period, Sync Audio reserves the absolute right, at its sole discretion, to dispose of, discard, recycle, or otherwise deal with the product without any further notice or liability. No claims, compensation, or recovery rights shall be entertained thereafter.

Limitation of Liability

Sync Audio shall not be liable for any data loss, accessory damage, consequential loss, indirect loss, special damages, or any other damages arising from or related to liquid ingress. No claim for replacement, refund, or compensation shall be entertained in cases where liquid damage is established.

Sync Audio Warranty Policy/Guidelines

• Sync products come equipped with a warranty period of 1 year and sync audio accessories with 3 months warranty, respectively, that cover technical issues, excluding physical damages. Free door-to-door services are provided throughout the warranty period from the date of purchase.
• (Please note: Products listed under the BOGO offer are not eligible for returns.).
• Proof of purchase in the form of invoice (irrespective of the sales channel) is required to be presented for availing warranty services. Sync Audio can choose to not provide services if the invoice is not presented.
• If the issue is not resolved over a call or an e-mail, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of a reverse pick-up facility at your location, Sync will request you to self-ship the product to our warehouse and share the tracking details with the Sync Audio customer service team. when a customer self-ships the product, the cost must be incurred by the customer. Sync will not be responsible for any loss or damage during transit if you self-ship your product to us.
• Sync Audio shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Sync Audio products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Sync Audio products.
• While Sync Audio will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
• In case of water seepage or moisture intrusion found inside the smartwatch, the product will be considered out of warranty. Any damage resulting from exposure to liquids, humidity, or improper handling that leads to water ingress shall not be covered under the standard warranty terms. Customers are advised to ensure the smartwatch is used strictly in accordance with the product’s water-resistance guidelines.

Out of Warranty

If a product that is out of warranty, reflects a technical issue & customer wants to avail the services, customer must incur a certain amount of charges.

A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock.

Shipping and Return Policy

Sync does its best to deliver your products as soon as possible. We offer free shipping on all orders placed on www.syncaudio.in.

Shipping information

Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders.

When will your order arrive?

We work towards ensuring that each item in your order is shipped within 2 working days from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.

Tracking your order

A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.

Track your order

Visit the above link and input your order ID to get the approximate delivery time and current shipping status of your order.

(Tracking will be active once the product is dispatched)

Order payment

You can pay for your order via cash on delivery (COD) or through prepaid options. Please note that Sync Audio does not provide COD services for all pin codes.

You can enter your pin code during checkout to confirm if COD is available for your address. Click on 'Check Cash On Delivery Availability' on the checkout page.

You might get exclusive offers while paying via prepaid payment modes, as well as priority shipping.

Order Invoice

Every order is shipped with an invoice from Sync Audio which you can download from below.

Download Invoice

Cancellation Policy

If you wish to cancel the order, please call our customer care number 02268056040.

Please note, if the order is processed, cancellation won't be possible and in this case the order must be refused at the doorstep.

GST

Please note that Sync Audio does not extend the GST policy for B2C customers on the Sync Audio website, and only B2B customers (corporate orders) are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. Sync Audio will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.

Delayed delivery of the product

If you do not receive your order within the designated time period, you can choose to cancel the order. Within the next 14 days, the full amount will be refunded. (Sync Audio is not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.

3. Door-to-Door Aftersales Pickup & Drop Service Policy

1. Scope of Service

The Door-to-Door Pickup & Drop service enables customers to request the pickup of an eligible product from their registered address for the purpose of diagnosis, repair, replacement, or service at an authorized service facility.

Upon completion of the service process, the product will be shipped back to the customer's registered address through an authorized logistics partner.

This service is designed to provide customers with a convenient alternative to visiting an authorized service center.

2. Logistics Fee

A non-refundable logistics and handling fee of INR 149 (Rupees One Hundred Forty-Nine only) shall be applicable for each Door-to-Door Pickup service request.

The logistics fee covers:

• Product pickup from the customer's registered address
• Transportation to the authorized service facility
• Handling and processing of the product
• Return shipment to the customer after service completion

Important conditions:

• The logistics fee is charged per service request.
• The fee applies irrespective of the product’s warranty status.
• The logistics fee is separate from repair or replacement costs, if applicable.

Payment of the logistics fee confirms the customer’s acceptance of this Policy.

3. Service Request Procedure

To initiate the Door-to-Door Pickup & Drop service, customers must follow the below process:

1. Contact the official customer support team via the website(register an online complaint), mobile application, or support helpline.

2. Complete the troubleshooting steps recommended by the support team.

3. If the issue persists and the product qualifies for service, the customer will be offered the Door-to-Door Pickup option.

4. The customer must complete payment of the ₹149 logistics fee to confirm the pickup request.

5. The authorized logistics partner will contact the customer to schedule the pickup.

6. Pickup timelines may vary depending on serviceable locations and logistics availability.

7. Customers must ensure that the product is properly packed with brand box and with all its accessories before handing it over to the courier partner.

The pickup agent reserves the right to refuse pickup if:

• The product is improperly packed
• The product category does not match the service request
• The product appears severely damaged or unsafe for transport

A tracking number may be issued after successful pickup.

4. Product Inspection and Diagnosis

Upon receipt at the authorized service facility, the product will undergo technical inspection and diagnostic testing.

Following inspection:

• If the product is within warranty and the issue qualifies under warranty coverage, repair or replacement will be processed accordingly.
• If the product is out of warranty, the customer will receive a repair quotation.

5. Return Shipment

Once the repair, replacement, or service process has been completed, the serviced product will be shipped back to the customer’s registered delivery address.

Customers may receive shipment tracking details via email, SMS, or the support portal.

Delivery timelines depend on logistics partner operations and geographic location.

6. Customer Responsibilities

Customers availing the Door-to-Door Pickup service agree to:

• Provide accurate contact and address information
• Backup or remove any stored data (if applicable)
• Pack the product securely before handover

The company shall not be responsible for:

• Data loss occurring during repair or service processes.

7. Cancellation Policy

Customers may request cancellation of the pickup service prior to pickup scheduling.

However:

• Once the pickup request has been confirmed and scheduled, cancellation may not be permitted.
• The ₹149 logistics fee is non-refundable once the pickup request has been confirmed.

8. Service Limitations

Door-to-Door Pickup service may not be available in the following cases:

• Locations outside the serviceable courier network
• Products that have been tampered with or repaired by unauthorized service providers
• Products damaged due to misuse, accidents, or external factors beyond warranty terms

9. Liability and Transit Risks

While all reasonable precautions are taken to ensure safe handling and transportation, the company shall not be liable for:

• Delays caused by third-party logistics providers
• Events beyond reasonable control including natural disasters, strikes, or force majeure events.